| Category | Measure | Variable |
|---|---|---|
| Accessibility | Have a usual source of care | Yes/more than one place vs. no |
| Convenience of HC location | Excellent/very good/good vs. fair/poor | |
| Ability to be seen at HC | Excellent/very good/good vs. fair/poor | |
| Communication | Provider listens to patient | Excellent/very good/good vs. fair/poor |
| Provider explains what patient wants to know | Excellent/very good/good vs. fair/poor | |
| Provider gives good advice and treatment | Excellent/very good/good vs. fair/poor | |
| Comprehensiveness | Staff assisted patient with application for government benefits | Yes vs. no |
| Staff helped patient obtain transportation to medical appointments | Yes vs. no | |
| Staff helped patient obtain free medication | Yes vs. no | |
| Coordination | Staff helped patient arrange medical appointments at other care settings | Yes vs. no |
HC, health center.