| Accessibility | | | | | | | | | | | |
| Have a usual source of care* | 2884 | 1379 | 76.98 (3.04) | 1221 | 86.54 (3.42) | 434 | 88.61 (2.48) | 284 | 85.76 (3.05) | 426 | 76.79 (8.71) |
| Convenience of HC location* | 3354 | 1670 | 94.77 (1.48) | 1350 | 97.75 (0.91) | 459 | 94.34 (1.70) | 334 | 99.95 (0.04) | 474 | 94.92 (1.86) |
| Ability to be seen by provider | 3196 | 1608 | 90.95 (1.73) | 1279 | 89.68 (1.93) | 453 | 96.33 (1.27) | 309 | 94.44 (2.16) | 459 | 90.96 (3.19) |
| Communication | | | | | | | | | | | |
| Provider listens to patient | 3356 | 1675 | 96.62 (1.15) | 1357 | 96.50 (1.01) | 470 | 98.15 (0.74) | 324 | 96.55 (2.61) | 479 | 90.43 (3.80) |
| Provider explains what patient wants to know | 3319 | 1658 | 96.44 (0.97) | 1340 | 95.91 (0.98) | 467 | 97.24 (0.91) | 321 | 96.54 (2.61) | 475 | 97.35 (0.95) |
| Provider gives patient good advice and treatment | 3324 | 1662 | 96.30 (1.06) | 1338 | 97.46 (0.73) | 467 | 96.65 (1.01) | 324 | 98.91 (0.64) | 477 | 97.89 (0.88) |
| Comprehensiveness | | | | | | | | | | | |
| Staff helped patient apply for government benefits† | 903 | 375 | 17.66 (2.56) | 486 | 31.69 (4.19) | 128 | 29.72 (4.88) | 42 | 15.66 (4.05) | 172 | 23.77 (5.07) |
| Staff helped patient get transportation to medical appointment | 554 | 275 | 8.73 (2.04) | 254 | 10.59 (2.67) | 106 | 11.87 (2.62) | 25 | 4.92 (1.73) | 98 | 8.33 (3.12) |
| Staff helped patient get free medication | 1301 | 775 | 34.01 (3.40) | 444 | 26.34 (2.24) | 192 | 32.80 (4.12) | 82 | 21.95 (3.50) | 224 | 29.65 (4.98) |
| Coordination | | | | | | | | | | | |
| Staff helped patient arrange medical appointments at other care settings† | 1597 | 743 | 37.11 (4.35) | 677 | 47.52 (2.38) | 326 | 67.51 (5.17) | 177 | 51.96 (4.31) | 271 | 51.82 (6.72) |