| Determinants | Odds Ratio | 95% Confidence Interval |
|---|---|---|
| Patient characteristics and experiences | ||
| Age, years | ||
| 0–17 (reference) | 1.00 | |
| 18–44 | 1.43* | 1.20–1.69 |
| 45–64 | 2.13* | 1.80–2.53 |
| ≥65 | 2.88* | 2.44–3.41 |
| Female sex | 1.06 | 0.95–1.17 |
| Accessibility | 0.92 | 0.80–1.06 |
| Experience with telephone nurse (range 1–4) | 0.70* | 0.63–0.78 |
| Type of contact | ||
| Telephone consultation (reference) | ||
| Consultation at center | 0.84 | 0.74–0.95 |
| Home visit | 1.74 | 1.51–1.99 |
| PCP cooperative characteristics | ||
| Satellite post | 0.81* | 0.71–0.93 |
| Computerized decision support system | 0.84 | 0.69–1.01 |
| Frequency of telephone consultations (%) | 1.02* | 1.01–1.03 |
| PCP at the call center | 1.01 | 0.94–1.09 |
| Certified triage nurses (%) | 1.00 | 1.00–1.00 |
| Distance to emergency department (km) | 1.01 | 1.00–1.02 |
↵* Significant at P < .05.
PCP, primary care physician.