Table 4. Multivariate Analysis of Determinants of a Follow-up Contact (Experiences Triage; n = 5678)

Determinants	Model 1 (Patient Characteristics & Accessibility)		Model 2 (Model 1 + PCP Cooperative Characteristics)
Determinants	Odds Ratio	95% CI	Odds Ratio	95% CI
Patient characteristics and experiences
Age, years
0–17 (reference)	1.00		1.00
18–44	1.32^*	1.11–1.57	1.33^*	1.12–1.58
45–64	1.91^*	1.60–2.28	1.92^*	1.61–2.29
≥65	2.39^*	1.98–2.88	2.39^*	1.99–2.88
Female sex	1.09	0.98–1.22	1.09	0.98–1.22
Accessibility	0.98	0.85–1.14	1.00	0.86–1.16
Experience with telephone nurse	0.68^*	0.61–0.76	0.68^*	0.61–0.76
Type of contact
Telephone (reference)	1.00		1.00
Consultation at center	0.91	0.80–1.04	0.92	0.80–1.04
Home visit	1.33^*	1.14–1.55	1.32^*	1.13–1.54
PCP cooperative characteristics
Satellite post			0.90	0.77–1.04
Frequency of telephone consultations (%)			1.02^*	1.00–1.03