Table 2. Patient Experiences and Follow-up Contact Per Type of Contact (n = 5678)
Type of Contact
Telephone consultation (n = 1764)Center consultation (n = 2303)Home visit (n = 1611)Total (n = 5678)
Telephone nurse*3.663.733.713.70
Accessibility (% within standard)80.884.386.683.9
Follow-up contact after contact with PCP cooperative (%)
    Own PCP/PCP cooperative37.131.540.535.8
    Emergency department6.98.916.810.5
    Ambulance care0.70.21.30.7
    Total44.740.658.647.0
  • * Mean of 7 items, with scores ranging from 1 to 4. Mean score was included for patients with ≥5 valid answers.

  • PCP, primary care physician.