Type of Contact | ||||
---|---|---|---|---|
Telephone consultation (n = 1764) | Center consultation (n = 2303) | Home visit (n = 1611) | Total (n = 5678) | |
Telephone nurse* | 3.66 | 3.73 | 3.71 | 3.70 |
Accessibility (% within standard) | 80.8 | 84.3 | 86.6 | 83.9 |
Follow-up contact after contact with PCP cooperative (%) | ||||
Own PCP/PCP cooperative | 37.1 | 31.5 | 40.5 | 35.8 |
Emergency department | 6.9 | 8.9 | 16.8 | 10.5 |
Ambulance care | 0.7 | 0.2 | 1.3 | 0.7 |
Total | 44.7 | 40.6 | 58.6 | 47.0 |
↵* Mean of 7 items, with scores ranging from 1 to 4. Mean score was included for patients with ≥5 valid answers.
PCP, primary care physician.