Table 3. Outcome Metrics to be Tracked for Process Improvements

  • HEDIS

  • ORYX

  • Percentages of immunization

  • Costs

  • Change in lost work days

  • Morbidity and mortality (all cause or specific cause)

  • Inpatient admissions

  • Emergency department visits

  • Arrests

  • Convictions

  • Teenage pregnancy

  • Alcohol use

  • Drug use

  • Citizen satisfaction

  • PCM satisfaction

  • Community, PCP, specialist revenue

  • HEDIS, Healthcare Effectiveness Data and Information Set; PCM, primary care manager; PCP, primary care physician.