Table 4.
Care Manager Contact (n = 60 Patients).
Characteristics
Percent
Attempts needed to make first contact
1
54
2
18
3
7
≥4
12
Patients’ preferred time
7–10
am
41
11–2
pm
21
5–9
pm
39
Number of completed calls required
3
54
4
31
5
13
≥6
2