Categories and Response Time of Messages
| Phone | ||||
|---|---|---|---|---|
| N | % | N | % | |
| Categories | (N = 299) | (N = 732) | ||
| Informational | 95 | 32 | 37 | 5 |
| Medical condition/consult | 93 | 31 | 199 | 27 |
| Medication | 48 | 16 | 145 | 20 |
| Administrative | 43 | 14.3 | 270 | 37 |
| Test results | 20 | 6.7 | 81 | 11 |
| Response Time | (N = 180) | (N = 340) | ||
| Same day | 68 | 38 | 284 | 83.5 |
| 1 day | 53 | 29.4 | 44 | 13 |
| 2 days | 28 | 15.6 | 6 | 1.8 |
| 3 days | 13 | 7 | 5 | 1.55 |
| 4 days | 18 | 10 | 1 | 0.3 |