Meeting notes | Project meetings conducted before, during, and at the end of the project | • Agenda and minutes |
| • E-mail communications |
| | • Original grant application |
Navigator log | Tool used to track activities of navigator, focus navigator debriefings, and select patients for interviews. | • Medical conditions of patients |
| • Number of contacts made |
| | • Services provided |
| | • Patient barriers |
| | • Community resources accessed |
Navigator debriefings | 1-hour telephone sessions every 2–4 weeks with research team member | • Audio recordings and transcriptions |
| Helped navigator reflect on her work and allowed her to discuss experiences with patients so detailed notes were not needed | |
Patient interviews | In-depth telephone interviews (15–45 min) with 15 patients or their family members | • Audio recordings and transcriptions |
| Conducted at the end of the project. Patients were purposely selected by the research team after review of navigator logs to maximize richness and variability of patient experiences | |
| Included patients who did not need many services | |
Physician interviews | In-depth, face-to-face interviews (20–40 min) with all participating physicians | • Audio recordings and transcriptions |
| Conducted at the beginning and end of the project | |