Navigation Assistance Provided by the Patient Navigator
| Issue | Assistance Provided |
|---|---|
| Choosing, understanding, and using health coverage | • Assisted with medical claim submissions |
| • Assisted with charity care applications | |
| • Reviewed coverage of long-term care policies | |
| • Reviewed Medicare requirements and provided assistance in obtaining specialized equipment | |
| • Obtained financial resources and information on social security benefits | |
| • Identified pharmaceutical companies that provide free/low-cost drugs | |
| • Researched options for coverage of organ transplantation | |
| • Identified and referred patients to low-cost/free dental care | |
| • Identified and referred patients to free bereavement counseling | |
| • Assisted in applying for loan for air conditioning installation for disabled | |
| • Obtained letter of necessity for physician | |
| Choosing, using, and understanding health providers and services | • Made referrals for home health aides |
| • Identified adult day care centers and agencies providing live-in caregivers for elderly | |
| • Obtained information on assisted living facilities and low-cost senior housing | |
| • Obtained and relayed information on guardianship and power of attorney | |
| • Identified resources to help visually impaired patients | |
| • Facilitated a blind patient's move to subsidized senior housing | |
| • Obtained Meals on Wheels for patients | |
| • Provided information on transportation services for doctor's appointments | |
| • Obtained information on medic alert devices | |
| • Located and referred to alcohol and substance abuse treatment programs | |
| • Made referrals for child special education services | |
| • Identified and referred patients to child and geriatric psychiatrists | |
| • Identified and referred patients to difficult to find specialists (eg, autoimmune specialist, physical therapy for balance problems) | |
| • Located and coordinated low cost housekeeping services | |
| Making decisions about treatment | • Provided emotional support and encouragement in obtaining psychological counseling |
| • Obtained advance directives from patients | |
| • Supported parents in sending child to residential treatment facility | |
| Managing conditions and care received by multiple providers | • Followed up with specialists to obtain test results and reports |
| • Relayed information between patients/family members and physicians | |
| • Assisted with phone calls for deaf patient going for surgery |