Survey Results
| Survey Questions | FRR (%) | Average Likert Scale Rating |
|---|---|---|
| Likert scale | ||
| Appointment wait time | 89.3 | 3.9 |
| Quality of the group education visit* | 99.4 | 4.6 |
| Waiting on procedure day | 97.5 | 4.4 |
| Personal manner of physician | 98.7 | 4.6 |
| Technical skills of physician | 100.0 | 4.7 |
| Personal manner support staff | 99.4 | 4.7 |
| Adequacy of explanation of what was done | 100.0 | 4.7 |
| Level of pain control* | 95.6 | 4.6 |
| Overall rating of visit | 97.5 | 4.6 |
| Yes/No | ||
| Would have procedure by same physician | 97.5% | |
| Would have procedure at same facility | 97.5% | |
| First colonoscopy experience* | 86.2% |
* Questions not included in Group Health Association of America 9 survey.
FRR, favorable response rate.