Table 1.

Overview of After-hours Calls and Patient Harm

Type of CallN%
All calls received when office was closed114949—
After-hours calls11 nighttime and weekends353871
After-hours clinical calls12*283557
After-hours clinical calls not forwarded1228810†
Final sample of clinical calls not forwarded with complete data1194†
Patient’s suffering discomfort/harm361.3†

  • * Not appointments, billing questions, or medication refills.

  • † Percentage of after-hours clinical calls.