Step 2: Communication with Pharmacies
| Site* | Method Used | Error Rate (%)† | Mean Cost Per Refill for the Communication Step‡ | Mean Practice Satisfaction Level |
|---|---|---|---|---|
| Clinic D‖ | FAX | 0 | $0.18 | 4.0 |
| Clinic B§ | FAX/voice mail | 2 | $0.06 | 3.7 |
| Clinic C‖ | FAX | 2 | $0.13 | 4.0 |
| Clinic A§ | FAX/phone | 8 | $0.17 | 2.3 |
| Clinic E | FAX/phone | 10 | $0.33 | 3.3 |
* Table is ordered low to high based on error rate.
† χ2= 12.6, df = 4, P = .013.
‡ Includes chart retrieval.
§ Self-reported practice satisfaction rates of 4.0 or higher.