Types of Clarification Needed in Pharmacy Callbacks
| Clarification Type | Number of Calls (Percentage of All Calls)* |
|---|---|
| Administrative | |
| Prior authorization | 209 (37) |
| Formulary | 148 (26) |
| Other | 94 (17) |
| Refills† | 62 (11) |
| Total | 394 (69) |
| Clinical | |
| Dosage | 117 (21) |
| Sig (instructions) | 54 (10) |
| Amount | 32 (6) |
| Type (route) | 17 (3) |
| Illegible | 11 (2) |
| Total | 191 (34) |
* Combined totals of administrative and clinical reasons for callbacks are greater than 100% because each call could involve multiple types of clarification.
† Wrong or unspecified refills (eg, number of refills not documented).