Comfortable, intimate relationship, like family or friend.

Trust, confidence, security; having a go-to person.

You are known. You don’t have to retell your story. You are the exception to the guideline. You and your life’s context are important.

You have an advocate, navigator, coordinator for the “confusing and frightening” health care system—someone who follows up with specialists.

Convenient access (via office visit, phone, E-mail).

Shared decision making and mutual respect.

Knowledgeable, both in terms of personal knowledge of the patient and book knowledge.

Coach for preventive care/overall well-being.

Part of a health care team.