Table 7.

Factors Associated with Manifestations of Serious Dissatisfaction (ie, Seeking Second Opinion, Changing Doctor, or Changing Health Plan)

	n	% Yes	P
Total	225	21 (95% CI 14–29%)
Socioeconomic variables
Annual Income			<0.001
Less than $15,000	22	55
$15,000–$24,999	43	30
$25,000–$49,999	64	14
$50,000 or more	73	11
Education			<0.001
Less than high school	20	55
Completed high school	75	23
Some college, no graduation	60	13
College graduate or higher degree	71	14
Race/Ethnicity			0.031
White, non-Hispanic	170	19
Black/African-American, non-Hispanic	34	27
Hispanic	12	17
Asian, Pacific Islander, non-Hispanic	2	100
Employment status			<0.001
Not employed	15	53
Employed part-time	30	27
Employed full-time	103	8
Self-employed	17	41
Other	57	26
Health Status			0.322
Poor health	16	31
Good health	54	15
Chronic disease	155	21
Insurance status			<0.001
Insured through work or privately	155	14
Medicare	34	18
Medicaid	24	33
Not insured	13	85
Managed care?			0.800
Yes	143	17
No	65	15
Gender			0.231
Male	98	25
Female	128	18
Age			<0.001
18–24	16	69
25–44	82	16
45–64	86	13
65+	40	28
Attitudes to health information
Proactive about health information?			0.202
Yes	103	24
No	121	17
Relationship with health care professionals
Do you have a regular doctor or health care professional?			0.255
Yes	213	20
No	12	33
How do you rate the overall level of health care provided by your regular doctor?			<0.001
Excellent/very good/good	200	17
Fair/poor	23	52
Did you get specific intervention requested?			0.277
Yes	89	18
No	71	26