What sorts of things did you consider when deciding whether to sign up for Access Assured?

Now that you have been a part of the program, how has it been working for you?

What is (or was) the most convenient aspect(s) of the program?

What is (or was) the most inconvenient aspect(s) of the program?

How do you feel about the actual health care you have received?

How do you feel about the administrative processes and personnel?

How do you (or did you) usually access the care you received in Access Assured (eg, clinic visits, telephone calls, and/or internet-based care)? How did that work for you?

How do you feel your use of health care compares to other people? How much did you use the health care services available to you?

Do you feel that your overall health has improved, worsened, or stayed the same since you enrolled in Access Assured? What do you think that is due to?

Do you plan to re-enroll at the end of your current enrollment? Or, why did you choose not to re-enroll?

How can we make (or could we have made) Access Assured better for you?

Did you have health insurance before your enrollment in Access Assured?

Did you have a primary care provider before your enrollment in Access Assured?

Did you use the emergency room or urgent care clinics during your enrollment in Access Assured?

Did you use the emergency room or urgent care clinics before your enrollment in Access Assured?

Did your job status change since you enrolled in Access Assured?

Did your health care insurance status change since you enrolled in Access Assured?

Does the program—the way it is set up and the reasons for the membership fee— make sense to you? Do you have any other questions about the Access Assured Program?

Would you like us to call you or send you email from time to time to update you about Access Assured (such as reminders about re-enrollment)?