Table 1.

Items from the 2004 to 2006 Wisconsin Longitudinal Study Used to Define Desirable First-Contact Accessibility

Thinking about your own health care, how would you rate*:
    The convenience of location of the doctor's office?
    The hours when the doctor's office is open?
    Arrangements for making appointments for medical care by phone?
    The length of time spent waiting at the office to see the doctor?
    The length of time you wait between making an appointment for routine care and the day of your visit?
    The availability of medical information or advice by phone?
    The ease of seeing the doctor of your choice?
    The amount of time you have with doctors and staff during a visit?
  • * Responses on a scale of 1 to 5 (poor,fair, good, very good, excellent); a 4 or 5 on all items is needed to qualify.