Listen to a deeper degree, expressing that you are listening and understanding the importance of the patient’s statements, using verbal cues and listening in silence

Inquire and attend to a patient’s context and humanity as well as medical concerns, being aware that context may be harder to discern when not seeing non-verbal behavior

Create a plan with your patient as you would in an in-person visit

Be aware that you may be more easily distracted in virtual visits; remove distractions when at all possible

Verbalize what you are doing and why (e.g. typing notes in the patient chart) when the patient cannot see you

Develop a method to inform the patient when you are running behind

Understand that the patient may have other commitments and if you are running behind, this may cause considerable anxiety for your patients

Offer virtual visits to extend care, allowing more points of access or a bridge between in-person visits

Use every visit, including virtual visits, as an opportunity to build the patient-family physician relationship