Table 1.

Category Dictionary

CategoryDescription
eConsult completeInstances where the patient's needs were adequately addressed through the eConsult process, eliminating the necessity for an in-person specialist visit.
Referral with management recommendationseConsults recommending an in-person visit with a specialist, accompanied by specific recommendations for ongoing patient management.
Referral without recommendationsCases where eConsults led to a specialist referral for face-to-face without accompanying recommendations for patient management.
Referral to different specialtyeConsult outcomes involving a recommendation to consult a specialist from a different medical field.
Consult canceled or expiredeConsults that were either canceled or expired due to inactivity, often attributed to insufficient information provided by the referring clinician.
Testing adviceIncludes lab tests, imaging tests, biopsy, or any diagnostic tool recommended by the specialist.
Treatment adviceEncompasses medications, lifestyle modifications, supplements, and other recommendations aimed at improving the patient's symptoms.
Specialty changeIndicates a complete change from one specialty to another or a recommendation to consult a different specialty in addition to the one being consulted.
Authorized and appointment completedDenoting eConsults that were allocated an authorization number and resulted in a paid claim, indicating completion of the appointment.
Authorized but no appointment completedRepresenting eConsults that received an authorization number but did not result in a paid claim, suggesting a lack of completion for the appointment.
Referral requested with no corresponding authorizationCharacterizing eConsults closed with the intention for an in-person visit but lacking an assigned authorization number and resulting in no paid claim. This category, observed in a minority of consults, typically stems from administrative errors.
No appointment requestedeConsults that either never initially requested an appointment or the appointment was no longer needed after advice.