Comparison of Mean Patient Satisfaction Scores and “Top Box” Percentages Between Study Participants and General Clinic Population
| Question | Participant Mean* | All-Clinic Mean | P-value† | Participant Top Box%†† | All-Clinic Top Box % | P-value§ |
|---|---|---|---|---|---|---|
| Satisfaction with clinician’s explanation of medical condition | 91.4 | 96.2 | <0.01 | 69.51% | 90.58% | <0.01 |
| Satisfaction with clinician’s concern for patient’s questions/worries | 92.2 | 96.87 | <0.01 | 75.6% | 92.17% | <0.01 |
| Satisfaction with clinician’s efforts to include patient in decision-making | 92.4 | 96.11 | 0.03 | 74.07% | 90.50% | <0.01 |
| Satisfaction with clinician’s explanation of treatment options/decisions | 93 | 95.94 | 0.06 | 75% | 89.53% | <0.01 |
| Likelihood of recommending clinician to another patient | 93 | 95.28 | 0.19 | 76.82% | 87.93% | <0.01 |
*Mean score calculated by multiplying Likert mean score (on 1-5 scale) by 20.
†Participant mean compared to All-clinic mean using single sample t test.
††“Top box %” represents the percentage of respondents who selected the highest possible score, i.e. 5/5 (“very good”).
§Participant and All-clinic top box percentages compared using χ2 test.