Interested department contacts BRC for information on a consultation

Experienced BRC consultant performs the initial exploratory consult at no charge in order to understand the context, goals, and needs of the client

Written exploratory report is given to the client for review and edit

Client decides if consultation is still desired and in what form (e.g., virtual vs in-person; multi-day extensive review with follow up vs regular virtual meetings)

Identify consultant(s) – not necessarily the same person who performed the initial exploratory engagement; may provide more than one consultant option and allow client to choose

Develop contract with specific goals of consultation, form it will take, timeline, cost, and deliverables

Consultation happens and chosen consultant provides regular update reports to the consultation workgroup and staff

Develop initial report and get feedback from client

Develop final report with specific action options for client to consider implementing

Schedule follow up virtual contact to provide any further assistance to client in implementing an action plan

Consultant shares final report with evaluation group

Evaluation group sends evaluation survey sent to client within 2 to 3 weeks of completion of consultation

Interviews with client about outcomes as needed

Based on the client feedback, an evaluation report is prepared and shared with the consultant as well as the consultation workgroup and staff