Table 3.

The Health Advocates Program’s Impact on Social Risks

Individual-Level Barriers to Resource Access	Health Advocates’ Role in Helping Caregivers Overcome Barriers to Resource Access
Feeling uncomfortable asking for help and/or sharing information about social risks	Navigators establish trust with caregivers and assure the security of information gathered Health Advocates is integrated into routine care so that all families are screened for risks and offered support
Challenges accessing and lack of information about what resources are available, including information on eligibility requirements and the location of services	Providing detailed resource information Providing support for non-English speaking caregivers Supporting individuals with low literacy by providing information orally (not only in writing)
Not knowing how and/or not having the time and energy to apply for resources	Helping caregivers research resources and contact service providers Providing regular reminders about resource applications
Not knowing how to troubleshoot when resource access stalls and further support is needed	Offering guidance and support throughout the process of accessing resources
Having limited social capital in applying for services	Contacting service organizations or businesses on caregivers’ behalf and directly advocating for caregivers