Person-Centered Primary Care Measure (PCPCM) Score Stratified by Patient Experience Measures
| Patient Experience Measure | n | % | PCPCM | p |
|---|---|---|---|---|
| Last time that you were sick, how quickly could you get to see a doctor, nurse, or nurse practitioner at our Family Health Team? | ||||
| Same day or next day | 883 | 68.9 | 3.58 | <0.001 |
| Within 2 to 7 days | 288 | 22.5 | 3.36 | |
| More than 1 week or never | 111 | 8.7 | 2.96 | |
| How would you rate the length of time it took between making the appointment and the actual visit? | ||||
| About right | 1007 | 77.3 | 3.59 | <0.001 |
| Somewhat too long | 201 | 15.4 | 3.19 | |
| Much too long | 94 | 7.2 | 2.82 | |
| When you call our Family Health Team with a medical question or concern during regular practice hours, how often do you get an answer the same day? | ||||
| Always | 788 | 40.8 | 3.66 | <0.001 |
| Often | 702 | 36.4 | 3.54 | |
| Sometimes | 313 | 16.2 | 3.16 | |
| Rarely or never | 128 | 6.6 | 2.96 | |
| Last time when you needed medical care in the evening, weekend or holiday, how easy or difficult was it to get care at our Family Health Team? | ||||
| Very easy | 443 | 42.3 | 3.63 | <0.001 |
| Somewhat easy | 362 | 34.5 | 3.43 | |
| Somewhat difficult | 156 | 14.9 | 3.22 | |
| Very difficult | 87 | 8.3 | 2.95 | |
| How often do you see or speak to the physician or nurse practitioner you prefer? | ||||
| Always | 1165 | 49.9 | 3.62 | <0.001 |
| Often | 781 | 33.5 | 3.49 | |
| Sometimes | 273 | 11.7 | 3.25 | |
| Rarely | 103 | 4.4 | 3.05 | |
| Never | 12 | 0.5 | 2.80 | |
| When you see your physician or nurse practitioner, how often do they or someone else in the office give you an opportunity to ask questions about recommended treatment? | ||||
| Always | 1994 | 77.4 | 3.59 | <0.001 |
| Often | 324 | 12.6 | 3.10 | |
| Sometimes | 157 | 6.1 | 3.02 | |
| Rarely | 54 | 2.1 | 2.92 | |
| Never | 46 | 1.8 | 3.00 | |
| When you see your physician or nurse practitioner, how often do they or someone else in the office spend enough time with you? | ||||
| Always | 1926 | 74.8 | 3.62 | <0.001 |
| Often | 435 | 16.9 | 3.17 | |
| Sometimes | 144 | 5.6 | 2.80 | |
| Rarely | 55 | 2.1 | 2.48 | |
| Never | 14 | 0.5 | 2.65 | |
| When you your physician or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment? | ||||
| Always | 2048 | 79.5 | 3.59 | <0.001 |
| Often | 369 | 14.3 | 3.13 | |
| Sometimes | 103 | 4.0 | 2.79 | |
| Rarely | 33 | 1.3 | 2.23 | |
| Never | 23 | 0.9 | 2.51 | |
| Thinking about your most recent visit, on a scale of poor to excellent, how would you rate the length of time it took between making your appointment and the visit you just had? | ||||
| Excellent | 1199 | 46.5 | 3.67 | <0.001 |
| Very good | 768 | 29.8 | 3.43 | |
| Good | 342 | 13.3 | 3.27 | |
| Fair | 176 | 6.8 | 2.99 | |
| Poor | 92 | 3.6 | 2.72 |