Virtual primary care services were not expected to have a significant role in their organization. | Virtual primary care services were expected to continue in focused, defined areas. | Care delivery was expected to meaningfully change because of virtual care models. |
Administrators noted that they would offer virtual services if a patient requested it, but it would not be their preferred modality for care delivery. | Examples included virtual urgent care, behavioral health services, and Annual Wellness visits. | Anticipated having a large share of all services into virtual modalities or developing robust, innovative virtual models to offer options to work in parallel to in-person care options. |
“I would say it's strongly preferred to have an in-person visits over telehealth. But it's a nice tool to have it if you need.” | “Of course, we're still doing some telehealth and we're looking at trying to see how we might be able to provide an after-hours telehealth and may, maybe a little bit more so to either help supplement urgent care centers or emergency rooms.” | “I think with proper education, every single specialty has a portion of their work that is suited to telehealth.” |