Table 1.

Anticipated Future Use of Virtual Primary Care Services

Limited Use (n = 4)Targeted Use (n = 5)Major Shift in care delivery (n = 8)
Virtual primary care services were not expected to have a significant role in their organization.Virtual primary care services were expected to continue in focused, defined areas.Care delivery was expected to meaningfully change because of virtual care models.
Administrators noted that they would offer virtual services if a patient requested it, but it would not be their preferred modality for care delivery.Examples included virtual urgent care, behavioral health services, and Annual Wellness visits.Anticipated having a large share of all services into virtual modalities or developing robust, innovative virtual models to offer options to work in parallel to in-person care options.
“I would say it's strongly preferred to have an in-person visits over telehealth. But it's a nice tool to have it if you need.“Of course, we're still doing some telehealth and we're looking at trying to see how we might be able to provide an after-hours telehealth and may, maybe a little bit more so to either help supplement urgent care centers or emergency rooms.”“I think with proper education, every single specialty has a portion of their work that is suited to telehealth.”