Interview Guide Domains and Probes
| Organizational Structure |
| Overview of organization (size, leadership) |
| Overview of patient population |
| Community approach to COVID-19 pandemic |
| Virtual Care Implementation |
| Prior programming? |
| Modality (phone, video) |
| Role of care teams |
| Patient Reaction and Engagement |
| Uptake |
| Patient challenges with use |
| Concerns from patients |
| Financial impacts |
| Reimbursement |
| Provider productivity |
| Questions for leaders |
| Strategy |
| Achieve and maintain clinician buy in |
| Changes to approach during pandemic |
| Questions for clinicians |
| Experience and views of virtual care |
| Relationships with patients |
| Patients without access |
| Internet connectivity |
| Hearing or vision impairment |
| Privacy |
| Patients with social needs |
| Seeing into homes |
| Care management |
| Clinic transformation |
| Lessons we can learn from virtual care |
| Other changes due to COVID? |
| What will stay/go? |
| Next steps? |
| Plans to keep any virtual care services? |
| Support needed from policymakers |
| Process of returning to in-person |
| Will virtual care be part of healthcare forever now? |
| What role will virtual care have in 2023? (post-pandemic) |