Table 1.

Medical Assistant Turnover Cost Calculations

Cost CategoryCalculation
OvertimeCosts (hours worked × average overtime hourly MA salary) – savings (hours not paying an MA to work × average hourly MA salary and benefits)
TrainingHours in training × average hourly MA salary and benefits
Manager time: for each managerEstimate of percent of annual time in MA turnover-related tasks × value of annual salary and benefits
  • MA, medical assistant.