Free Text Responses from Closeout Survey Completed by Primary Care Providers using the Southeastern Ontario Academic Medical Organization (SEAMO) eConsult Service
| Specialty Group | Comment |
|---|---|
| Dermatology | “Although the referral is still needed, the helpful information from the eConsult allowed me to begin diagnosis and treatment rather than waiting for him to see the specialist.” |
| “Very efficient - thanks for quick response.” | |
| “Great system in terms of rapid response to clinical question.” | |
| Hematology | “Great system as long as our referral clerk is the steward of it all.” |
| “Simple question for my own learning. eConsult answered my question well, was very educational.” | |
| “Would have been a good case for eConsult but another specialist referred to Hematology regardless.” | |
| Medical Oncology | “I found the process to be very efficient and accessible.” |
| Neurology | “This was my first time using BASE eConsult and I was very satisfied with its utility and ease of use.” |
| “Patient was presenting with complaint that stumped us, but eConsult mentioned some neuro differentials I had not thought of. Will be ordering MRI now.” | |
| Neurosurgery | “Very expedient.” |
| Obstetrics | “Fast and clinically useful feedback.” |
| Orthopedic Surgery | “Great service, answer was concise and short, good explanation. There was no need to see the patient.” |
| Pediatrics | “Really great advice on an unusual presentation.” |
| “What an incredible service. So helpful to be able to ask a quick question and get a specialist's opinion. Please keep this service going.” | |
| Suggestions for Improvement | |
| “One of my three security questions is asking for a month and a date of a birthday. I know the month and date but can't seem to figure out which format the system wants … I've tried multiple different combinations of year and month … may be specifying how the system wants the month and date input??” | |
| “The question was a straightforward one regarding medication options for a particular condition. The specialist declined to comment as the patient was scheduled to see another specialist (different specialty) in the future.” | |
| “Main challenge I have with this service is that I forget about it and I have to log in to a new site each time to use it…. when will it be incorporated to all EMRs?” | |
| “It would be helpful if I could see a list of local specialists who provide eConsult and direct my consult directly to one of them… when I tried to scroll the list, Dr X was not even listed.” | |
BASE, Building Access to Specialists through eConsultation; MRI, magnetic resonance imaging; EMR, electronic medical record.