Patient-Reported Measures

MeasureSurvey QuestionsResponse Items
Care coordination using the Picker Institute Scale
  • 1) Did you know who was in charge of your care for each of your health problems?

  • 2) How often were the doctors, nurses and other health care providers who cared for you familiar with your most recent medical history?

  • 3) How often were your providers aware of changes in your treatment that other providers recommended?

  • 4) Do you think your providers had all the information they needed, such as test results, to make decisions about your treatment?

  • 5) How often did you know who to ask when you had questions about your health problems?

  • 6) How often were you given confusing or differing information about your health or treatments?

  • 7) How often did you know what the next step in your care would be?

  • 8) How well did your health care providers work together?

Questions 1 to 4: [1]= No, [2]= Yes, sometimes, 3]= Yes, most of the time; or
Questions 5 to 8: [1]=Never, [2]=Rarely, [3]=Occasionally, [4]= Often, [5]= Very often
Satisfaction with careHow satisfied have you been with …[1]= Very dissatisfied, [2]=Dissatisfied, [3]= Neutral, [4]= Satisfied, [5]= Very satisfied
  • 1) the overall quality of care at your primary care clinic;

  • 2) being able to get an appointment in your clinic as soon as you think you need it;

  • 3) being able to get a telephone call or email answered from your primary care clinic as soon as you think you need it.

Integration of care using the Primary Care Assessment Tool
  • 1) Did your primary care doctor suggest you go to the behavioral health provider?

  • 2) Did your doctor discuss with you different places you could have gone to get help with that problem?

  • 3) Did your doctor or someone working with your doctor help you make the appointment for that visit?

  • 4) Did your doctor provide any information for the behavioral health provider about the reason for the visit?

  • 5) Did the doctor know you made this visit to the behavioral health provider?

  • 6) Did your doctor know what the results of this visit were?

  • 7) After going to the behavioral health provider, did your doctor talk with you about what happened at the visit?

  • 8) Does your doctor seemed interested in the care you get from the behavioral health provider?

[1]=Probably Not, [2]=Probably, and [3]= Definitely
Care communication using the Connecting, Assessing, Responding, and Empowering (CARE Tool)How was the doctor at…[1]=Poor, [2]=Fair, [3]= Good, [4]= Very good, [5]= Excellent
  •     1) making you feel at ease

  •     2) letting you tell your story

  •     3) really listening

  •     4) being interested in you as a whole person

  •     5) fully understanding your concerns

  •     6) showing care and compassion

  •     7) being positive

  •     8) explaining things clearly

  •     9) helping you take control

  •     10) making a plan of action with you