Strategies in Response to Common Implementation Challenges
| Key Challenge | Strategy |
|---|---|
| Shifting patterns of care use | • Expanding access through teams, schedules, and staffing |
| • Preventing unnecessary emergency department visits through patient outreach and emergency department information exchange | |
| • Ensuring care with outside providers through improved communication and referral tracking | |
| Fidelity to the PCPCH model | • Prioritization of select standards and metrics |
| • Implementing patient-centered practices including bilingual/bicultural staff, cultural competency training, and new population demographic metrics | |
| • Developing new continuous improvement capacity through committees, training, and clinic “champions” | |
| Refining care processes | • Incorporating screenings, preventive services, and chronic disease management |
| • Standardization of workflows | |
| • Customizing electronic health records for communication and reporting | |
| • Integration of mental health |
PCPCH, patient-centered primary care homes.