Table 3.

Sample Ambulatory Care Recovery Metrics, Calculated for the Illustrative Example for the Affected Veterans Affairs Medical Center Location

	Business Days to Completed Appointment If Cancelled by the Clinic (median)				Recovery^*			Change in Days to Completed Appointments^{^†} (%)
	Weeks −12 to −3 (1)	Weeks −2 to 1 (2)	Weeks 2–6 (3)	Weeks 7–12 (4)	(2) vs (1)	(3) vs (1)	(4) vs (1)	(2) vs (1)	(3) vs (1)	(4) vs (1)
Primary care	45	35	37	38	−10	−8	−7	−22	−18	−16
Mental health	23	30	25	27	7	2	4	30	9	17
Non-MD providers	36	31	37	34	−5	1	−2	−14	3	−6
Specialty care	38	37	47	42	−1	9	4	-3	24	11
Telehealth	13	17	15	19	4	2	6	31	15	46

↵* Difference in median business days to completed appointments (vs time frame before the disaster).
↵† Versus the time frame before the disaster.