Table 1.

Summary of Key Questions in the Interview Guide

  1. Describe the care you usually deliver when you have adequate time.

  2. If there are times you don’t deliver that care, what types of care are omitted?

  3. What clinical care is regularly missed? Why is that clinical care omitted? Probes: inadequate staffing? Cannot collaborate with colleagues? Poor communication among staff?

  4. How does omitted care affect patients?

  5. How can care omissions be prevented?