Patient Interview Results
| Percentage (N = 8) | Quotation Examples | |
|---|---|---|
| Remembered receiving the text message | 100.0 | |
| Experience of text message | ||
| Positive | 87.5 | “Yes. I think it's a good idea, people make appointments and it helps to recall when to do.” |
| “… it was positive and convenient.” | ||
| “… I liked it. Text is an easy way to communicate and can also be automated.” | ||
| “Overall once you get the kinks out this could be great.” | ||
| Did not understand text message | 12.5 | “When I got the message I had no idea what was going on. It appeared on my screen and then disappeared. I didn't know how to go back in and retrieve it … thought it might have been for something else.” |
| Received LDL testing during study | ||
| Yes | 37.5 | “… responded to the first one saying that I would come in but forgot, so the follow-up reminder was a good thing.” |
| No | 62.5 | “I didn't respond because I also have a doc in Missoula and I will just call and come in when I can. It would be helpful if there are extenuating circumstances, like mine, to include a phone number.” |
| “I already had a cholesterol test. I thought they were the same test because the instructions said no fasting, so I didn't think I needed to get that.” | ||
| Concerned about privacy of health information in text messages | ||
| Yes | 75.0 | “It depends on what the information is.” |
| “A cholesterol test <reminder> is not confidential, but confidential information should not be texted.” | ||
| “Very concerned. Same with health records going online, knowing that everything is out there.” | ||
| No | 12.5 | “Not that concerned.” |
| Don't know | 12.5 | “Not being a real techie I don't really know about text messages and their ability to be intercepted.” |
| Preferred communication method for health reminders | ||
| Texting only | 25.0 | “Email <I> would treat like spam. Postal mail <I> don't look at. For right now text messages are the most notable.” |
| “Text <is> most readily identifiable. Get it right away. Emails will go days without getting answered.” | ||
| Text and other | 25.0 | “Anything that involves less paper and envelopes.” |
| Other method preferred | 50.0 | “… text could interrupt what I am doing. So I would say email.” |
| “I like postal. Text stays out there forever, <postal mail> is private.” | ||