RT Journal Article
SR Electronic
T1 Strategies for Primary Care Stakeholders to Improve Electronic Health Records (EHRs)
JF The Journal of the American Board of Family
                Medicine
JO J Am Board Fam Med
FD American Board of Family Medicine
SP 126
OP 134
DO 10.3122/jabfm.2016.01.150212
VO 29
IS 1
A1 J. Nwando Olayiwola
A1 Ashley Rubin
A1 Theo Slomoff
A1 Tem Woldeyesus
A1 Rachel Willard-Grace
YR 2016
UL http://www.jabfm.org/content/29/1/126.abstract
AB The use of electronic health records (EHRs) and the vendors that develop them have increased exponentially in recent years. While there continues to emerge literature on the challenges EHRs have created related to primary care provider satisfaction and workflow, there is sparse literature on the perspective of the EHR vendors themselves. We examined the role of EHR vendors in optimizing primary care practice through a qualitative study of vendor leadership and developers representing 8 companies. We found that EHR vendors apply a range of strategies to elicit feedback from their clinical users and to engage selected users in their development and design process, but priorities are heavily influenced by the macroenvironment and government regulations. To improve the “marriage” between primary care and the EHR vendor community, we propose 6 strategies that may be most impactful for primary care stakeholders seeking to influence EHR development processes.