@article {Crane452, author = {Steven Crane and Philip D. Sloane and Nancy Elder and Lauren Cohen and Natascha Laughtenschlaeger and Kathleen Walsh and Sheryl Zimmerman}, title = {Reporting and Using Near-miss Events to Improve Patient Safety in Diverse Primary Care Practices: A Collaborative Approach to Learning from Our Mistakes}, volume = {28}, number = {4}, pages = {452--460}, year = {2015}, doi = {10.3122/jabfm.2015.04.140050}, publisher = {The Journal of the American Board of Family Medicine}, abstract = {Purpose: Near-miss events represent an opportunity to identify and correct errors that jeopardize patient safety. This study was undertaken to assess the feasibility of a near-miss reporting system in primary care practices and to describe initial reports and practice responses to them.Methods: We implemented a web-based, anonymous near-miss reporting system into 7 diverse practices, collecting and categorizing all reports. At the end of the study period, we interviewed practice leaders to determine how the near-miss reports were used for quality improvement (QI) in each practice.Results: All 7 practices successfully implemented the system, reporting 632 near-miss events in 9 months and initiating 32 QI projects based on the reports. The most frequent events reported were breakdowns in office processes (47.3\%); of these, filing errors were most common, with 38\% of these errors judged by external coders to be high risk for an adverse event. Electronic medical records were the primary or secondary cause of the error in 7.8\% and 14.4\% of reported cases, respectively. The pattern of near-miss events across these diverse practices was similar.Conclusions: Anonymous near-miss reporting can be successfully implemented in primary care practices. Near-miss events occur frequently in office practice, primarily involve administrative and communication problems, and can pose a serious threat to patient safety; they can, however, be used by practice leaders to implement QI changes.}, issn = {1557-2625}, URL = {https://www.jabfm.org/content/28/4/452}, eprint = {https://www.jabfm.org/content/28/4/452.full.pdf}, journal = {The Journal of the American Board of Family Medicine} }