PT  - JOURNAL ARTICLE
AU  - Ann Scheck McAlearney
AU  - Jennifer L. Hefner
AU  - Cynthia Sieck
AU  - Milisa Rizer
AU  - Timothy R. Huerta
TI  - Fundamental Issues in Implementing an Ambulatory Care Electronic Health Record
AID  - 10.3122/jabfm.2015.01.140078
DP  - 2015 Jan 01
TA  - The Journal of the American Board of Family
                Medicine
PG  - 55--64
VI  - 28
IP  - 1
4099  - http://www.jabfm.org/content/28/1/55.short
4100  - http://www.jabfm.org/content/28/1/55.full
SO  - J Am Board Fam Med2015 Jan 01; 28
AB  - Background: The use of a fully functional electronic health record (EHR) system is linked to improved quality measures. However, almost half of ambulatory providers with an EHR do not use the full functionality. Attempts to encourage optimal use of EHRs must address barriers associated with the need to change medical practice.Methods: Our primary research question was, what are the fundamental issues associated with the need to change medical practice that created barriers to electronic health record (EHR) implementation and use? In this qualitative study we analyzed the data from 47 interviews with administrative and physician informants and 6 focus groups including 35 practicing physicians across 6 health care organizations that were deemed to be successful with ambulatory EHR implementation.Results: Comments from informants revealed 6 fundamental issues: (1) need to change practice style; (2) threat to professionalism; (3) shift of expertise; (4) required changes to interactions with patients; (5) concern about the impact on medical education and training; and (6) concern about effects on clinical care.Conclusion: The physician experience must be at the forefront of efforts to increase the rate of ambulatory physician use of the full functionalities of an EHR. The issues highlighted here illuminate potential points of intervention when engaging physicians to ensure optimal use of EHRs.