RT Journal Article
SR Electronic
T1 Patients Prefer the Method of “Tell Back- Collaborative Inquiry” to Assess Understanding of Medical Information
JF The Journal of the American Board of Family Medicine
JO J Am Board Fam Med
FD American Board of Family Medicine
SP 24
OP 30
DO 10.3122/jabfm.2008.01.070093
VO 21
IS 1
A1 Kemp, Evelyn C.
A1 Floyd, Michael R.
A1 McCord-Duncan, Elizabeth
A1 Lang, Forrest
YR 2008
UL http://www.jabfm.org/content/21/1/24.abstract
AB Purpose: The goal of this study was to determine which approach to assessing understanding of medical information patients most prefer and perceive to be most effective.Methods: Two videos were shown to participants: (1) a physician explaining a medical condition and its treatment and (2) a physician inquiring about patient understanding of the medical information the patient had been given using 3 different types of inquiry: Yes-No, Tell Back-Collaborative, and Tell Back-Directive.Results: The Tell Back-Collaborative inquiry was significantly preferred over the other 2 approaches.Conclusions: Patients strongly prefer the Tell Back-Collaborative inquiry when assessing their understanding. We recommend that physicians ask patients to restate what they understand using their own words and that they use a patient-centered approach.