PT  - JOURNAL ARTICLE
AU  - Kemp, Evelyn C.
AU  - Floyd, Michael R.
AU  - McCord-Duncan, Elizabeth
AU  - Lang, Forrest
TI  - Patients Prefer the Method of “Tell Back- Collaborative Inquiry” to Assess Understanding of Medical Information
AID  - 10.3122/jabfm.2008.01.070093
DP  - 2008 Jan 01
TA  - The Journal of the American Board of Family Medicine
PG  - 24--30
VI  - 21
IP  - 1
4099  - http://www.jabfm.org/content/21/1/24.short
4100  - http://www.jabfm.org/content/21/1/24.full
SO  - J Am Board Fam Med2008 Jan 01; 21
AB  - Purpose: The goal of this study was to determine which approach to assessing understanding of medical information patients most prefer and perceive to be most effective.Methods: Two videos were shown to participants: (1) a physician explaining a medical condition and its treatment and (2) a physician inquiring about patient understanding of the medical information the patient had been given using 3 different types of inquiry: Yes-No, Tell Back-Collaborative, and Tell Back-Directive.Results: The Tell Back-Collaborative inquiry was significantly preferred over the other 2 approaches.Conclusions: Patients strongly prefer the Tell Back-Collaborative inquiry when assessing their understanding. We recommend that physicians ask patients to restate what they understand using their own words and that they use a patient-centered approach.