TY - JOUR T1 - How Eight Primary Care Practices Initiated and Maintained Quality Monitoring and Reporting JF - The Journal of the American Board of Family Medicine JO - J Am Board Fam Med SP - 360 LP - 369 DO - 10.3122/jabfm.2011.04.100101 VL - 24 IS - 4 AU - Philip D. Sloane AU - Thomas Wroth AU - Jacquie Halladay AU - Paul Bray AU - Lynn Spragens AU - Sally Stearns AU - Sheryl Zimmerman Y1 - 2011/07/01 UR - http://www.jabfm.org/content/24/4/360.abstract N2 - Background: Primary care medical practices increasingly are asked by payers, employers, and government agencies to report quality data, but the process of doing so is not well delineated.Methods: Providers and office staff in a diverse sample of eight primary care practices in North Carolina comprised this study population. Interviews were conducted and self-administered questionnaires were disseminated in practices that were successfully reporting data to one or more of 4 reporting programs. Our measures included responses to open-ended and Likert scale questions about experiences and potential facilitators and barriers, as well as subscales of the Practice Assessment tool and the Culture of Group Practices instrument.Results: Study practices had stronger change histories, higher information and quality emphases, and lower business emphases than historical comparison practices. Motivation to participate, a leader who catalyzes the process, and establishment of new systems characterized successful practices. Staff time, information technology challenges, and resistance from some providers were common barriers. Practices achieve a sustainability state when numerous barriers have been successfully overcome and tangible results achieved from the process.Conclusions: Implementing and sustaining quality reporting requires a complex set of motivators, facilitators, and strategies to overcome inherent barriers that can present themselves in practices that seek to implement changes in this direction. ER -