RT Journal Article
SR Electronic
T1 High Volume Portal Usage Impacts Practice Resources
JF The Journal of the American Board of Family
                Medicine
JO J Am Board Fam Med
FD American Board of Family Medicine
SP 452
OP 455
DO 10.3122/jabfm.2020.03.190401
VO 33
IS 3
A1 Augustine Chavez
A1 Jesse Bracamonte
A1 Molly Kresin
A1 Michael Yardley
A1 Michael Grover
YR 2020
UL http://www.jabfm.org/content/33/3/452.abstract
AB Patient portals have both patient-centered benefits and substantial impacts on practices. Successful implementation of a patient portal can be achieved with a comprehensive team approach. Increased portal usage results in high-volume patient secure messaging. We describe the impact of high patient message volume on our fee-for-service academic family medicine practice. Practice adaptations are necessary to manage volume, length, and complexity of messages. Dedicated staff with specialized training to handle patient messages and ample protected time for providers are important to minimize clerical burden associated with patient portal use.