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Research ArticleFamily Medicine and the Health Care System

Evaluating the Impact of an eConsult Platform on Specialty Care Access for Medicaid Patients

Birpartap S. Thind, Moriah Maddalena, Waheed Baqai, Stanley K. Frencher and William W. Jih
The Journal of the American Board of Family Medicine August 2025, DOI: https://doi.org/10.3122/jabfm.2024.240322R1
Birpartap S. Thind
From the Medical Student, California University of Science and Medicine (BT); Medical Student, Loma Linda University School of Medicine (MM); Adjunct Professor, School of Public Health, Loma Linda University (WB); Associate Professor, UCLA DGSOM Department of Urology (SKF); Associate Professor, Loma Linda University School of Medicine Department of Family Medicine WWJ.
MHA
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Moriah Maddalena
From the Medical Student, California University of Science and Medicine (BT); Medical Student, Loma Linda University School of Medicine (MM); Adjunct Professor, School of Public Health, Loma Linda University (WB); Associate Professor, UCLA DGSOM Department of Urology (SKF); Associate Professor, Loma Linda University School of Medicine Department of Family Medicine WWJ.
MD
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Waheed Baqai
From the Medical Student, California University of Science and Medicine (BT); Medical Student, Loma Linda University School of Medicine (MM); Adjunct Professor, School of Public Health, Loma Linda University (WB); Associate Professor, UCLA DGSOM Department of Urology (SKF); Associate Professor, Loma Linda University School of Medicine Department of Family Medicine WWJ.
MPH
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Stanley K. Frencher Jr.
From the Medical Student, California University of Science and Medicine (BT); Medical Student, Loma Linda University School of Medicine (MM); Adjunct Professor, School of Public Health, Loma Linda University (WB); Associate Professor, UCLA DGSOM Department of Urology (SKF); Associate Professor, Loma Linda University School of Medicine Department of Family Medicine WWJ.
MD, MPH
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William W. Jih
From the Medical Student, California University of Science and Medicine (BT); Medical Student, Loma Linda University School of Medicine (MM); Adjunct Professor, School of Public Health, Loma Linda University (WB); Associate Professor, UCLA DGSOM Department of Urology (SKF); Associate Professor, Loma Linda University School of Medicine Department of Family Medicine WWJ.
MD, MBA
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References

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    1. Manuel JI
    . Racial/ethnic and gender disparities in health care use and access. Health Serv Res 2018;53:1407–29.
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    ICYMI: Newsom extends free healthcare to 700,000 illegal immigrants despite record budget deficit. Published 2024. Accessed April 1, 2024. Available at: https://budget.house.gov/press-release/icymi-newsom-extends-free-healthcare-to-700000-illegal-immigrants-despite-record-budget-deficit#:∼:text=On%20Monday%2C%20California%20became%20the,%2468%20billion%20state%20budget%20deficit.
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    1. Levinson D
    . Access to care: Provider availability in Medicaid managed care. U.S. Department of Health and Human Services; December 2014.
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    . Inland empire: increasing Medi-Cal coverage spurs safety-net growth. Published 2021. Accessed April 3, 2024. Available at: https://www.chcf.org/publication/inland-empire-increasing-medi-cal-coverage-spurs-safety-net-growth/.
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    Inland Empire Health Plan. Annual Quality Report 2020. Published October 2020.
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    1. Wang RF,
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    . Improved patient access and outcomes with the integration of an eConsult program (teledermatology) within a large academic medical center. J Am Acad Dermatol 2020;83:1633–8.
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    4. et al
    . Medicaid patients experience longer wait times at academic urology clinics compared to patients with Medicare. Urol Pract 2018;5:360–6.
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  13. 13.↵
    1. Scarborough N
    . Dermatology appointment wait times across 15 metro markets. Accessed May 21, 2024. Available at: https://www.healthgrades.com/pro/dermatology-wait-times-across-15-metro-markets.
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    Wait times for first appointments vary by specialty. Accessed May 21, 2024. Available at: https://www.athenahealth.com/knowledge-hub/financial-performance/doctor-will-see-you-sometime.
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    . Implementing an opt-in eConsult program at seven academic medical centers: a qualitative analysis of primary care provider experiences. J Gen Intern Med 2019;34:1427–33.
    OpenUrlCrossRefPubMed
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The Journal of the American Board of Family   Medicine: 38 (6)
The Journal of the American Board of Family Medicine
Vol. 38, Issue 6
November-December 2025
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Evaluating the Impact of an eConsult Platform on Specialty Care Access for Medicaid Patients
Birpartap S. Thind, Moriah Maddalena, Waheed Baqai, Stanley K. Frencher, William W. Jih
The Journal of the American Board of Family Medicine Aug 2025, DOI: 10.3122/jabfm.2024.240322R1

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Evaluating the Impact of an eConsult Platform on Specialty Care Access for Medicaid Patients
Birpartap S. Thind, Moriah Maddalena, Waheed Baqai, Stanley K. Frencher, William W. Jih
The Journal of the American Board of Family Medicine Aug 2025, DOI: 10.3122/jabfm.2024.240322R1
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  • Dermatology
  • Healthcare Disparities
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