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Brief ReportBrief Report

High Volume Portal Usage Impacts Practice Resources

Augustine Chavez, Jesse Bracamonte, Molly Kresin, Michael Yardley and Michael Grover
The Journal of the American Board of Family Medicine May 2020, 33 (3) 452-455; DOI: https://doi.org/10.3122/jabfm.2020.03.190401
Augustine Chavez
Mayo Clinic Arizona, Scottsdale (AC, JB, MK, MG); Mayo Clinic Minnesota, Rochester (MY).
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Jesse Bracamonte
Mayo Clinic Arizona, Scottsdale (AC, JB, MK, MG); Mayo Clinic Minnesota, Rochester (MY).
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Molly Kresin
Mayo Clinic Arizona, Scottsdale (AC, JB, MK, MG); Mayo Clinic Minnesota, Rochester (MY).
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Michael Yardley
Mayo Clinic Arizona, Scottsdale (AC, JB, MK, MG); Mayo Clinic Minnesota, Rochester (MY).
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Michael Grover
Mayo Clinic Arizona, Scottsdale (AC, JB, MK, MG); Mayo Clinic Minnesota, Rochester (MY).
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Abstract

Patient portals have both patient-centered benefits and substantial impacts on practices. Successful implementation of a patient portal can be achieved with a comprehensive team approach. Increased portal usage results in high-volume patient secure messaging. We describe the impact of high patient message volume on our fee-for-service academic family medicine practice. Practice adaptations are necessary to manage volume, length, and complexity of messages. Dedicated staff with specialized training to handle patient messages and ample protected time for providers are important to minimize clerical burden associated with patient portal use.

  • Fee-for-Service Plans
  • Patient-Centered Care
  • Patient Portals
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The Journal of the American Board of Family     Medicine: 33 (3)
The Journal of the American Board of Family Medicine
Vol. 33, Issue 3
May/June 2020
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High Volume Portal Usage Impacts Practice Resources
Augustine Chavez, Jesse Bracamonte, Molly Kresin, Michael Yardley, Michael Grover
The Journal of the American Board of Family Medicine May 2020, 33 (3) 452-455; DOI: 10.3122/jabfm.2020.03.190401

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High Volume Portal Usage Impacts Practice Resources
Augustine Chavez, Jesse Bracamonte, Molly Kresin, Michael Yardley, Michael Grover
The Journal of the American Board of Family Medicine May 2020, 33 (3) 452-455; DOI: 10.3122/jabfm.2020.03.190401
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Keywords

  • Fee-for-Service Plans
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  • Patient Portals

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