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Research ArticleOriginal Research

The Effect of Achieving Patient-Reported Outcome Measures on Satisfaction

Leif I. Solberg, Stephen E. Asche, John Butler, David Carrell, Christine K. Norton, Jeffrey G. Jarvik, Rebecca Smith-Bindman, Juliana O. Tillema, Robin R. Whitebird and Jeanette Y. Ziegenfuss
The Journal of the American Board of Family Medicine November 2015, 28 (6) 785-792; DOI: https://doi.org/10.3122/jabfm.2015.06.150079
Leif I. Solberg
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Stephen E. Asche
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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John Butler
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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David Carrell
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Christine K. Norton
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Jeffrey G. Jarvik
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Rebecca Smith-Bindman
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Juliana O. Tillema
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Robin R. Whitebird
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Jeanette Y. Ziegenfuss
the HealthPartners Institute for Education and Research, Minneapolis MN (LIS, SEA, JOT, RRW, JYZ); the HealthPartners Medical Group, Minneapolis MN (JB); the Group Health Research Institute, Seattle WA (DC); the University of Washington, Seattle (JGJ); and the University of California, San Francisco (RS-B).
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Abstract

Objective: To determine how frequently patients with advanced imaging for back or abdominal pain achieve outcomes that are identified by patients as important and whether those achieving those outcomes are more satisfied.

Methods: Cross-sectional analysis of survey responses from patients of an 800-physician multi-specialty group in Minnesota in 2013. A total of 201 patients with abdominal pain and 167 patients with back pain 1 year earlier that was serious enough for a computed tomography or magnetic resonance imaging scan (67% of those contacted). The main outcomes were the frequency of occurrence of 19 outcomes previously identified by patients as important, plus satisfaction with the results of care.

Results: The majority of patients surveyed had achieved most of the desired outcomes. For abdominal pain, 17 of 19 of the desired outcomes were achieved by >50% of patients, while 11 of 19 desired outcomes were achieved by >50% of patients with back pain. Seven of the desired outcomes were significantly associated with satisfaction.

Conclusion: Achieving outcomes important to patients is associated with greater patient satisfaction. Such measures are potentially valuable measures of quality.

  • Outcome Assessment (Health Care)
  • Pain
  • Patient Participation
  • Patient Satisfaction
  • Patient-Centered Care
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The Journal of the American Board of Family     Medicine: 28 (6)
The Journal of the American Board of Family Medicine
Vol. 28, Issue 6
November-December 2015
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The Effect of Achieving Patient-Reported Outcome Measures on Satisfaction
Leif I. Solberg, Stephen E. Asche, John Butler, David Carrell, Christine K. Norton, Jeffrey G. Jarvik, Rebecca Smith-Bindman, Juliana O. Tillema, Robin R. Whitebird, Jeanette Y. Ziegenfuss
The Journal of the American Board of Family Medicine Nov 2015, 28 (6) 785-792; DOI: 10.3122/jabfm.2015.06.150079

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The Effect of Achieving Patient-Reported Outcome Measures on Satisfaction
Leif I. Solberg, Stephen E. Asche, John Butler, David Carrell, Christine K. Norton, Jeffrey G. Jarvik, Rebecca Smith-Bindman, Juliana O. Tillema, Robin R. Whitebird, Jeanette Y. Ziegenfuss
The Journal of the American Board of Family Medicine Nov 2015, 28 (6) 785-792; DOI: 10.3122/jabfm.2015.06.150079
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Keywords

  • Outcome Assessment (Health Care)
  • Pain
  • Patient Participation
  • Patient Satisfaction
  • Patient-Centered Care

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