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Research ArticleOriginal Research

Influence of Elective versus Emergent Hospital Admission on Patient Satisfaction

Joshua J. Fenton, Anthony F. Jerant and Peter Franks
The Journal of the American Board of Family Medicine March 2014, 27 (2) 249-257; DOI: https://doi.org/10.3122/jabfm.2014.02.130177
Joshua J. Fenton
From the Department of Family and Community Medicine and Center for Healthcare Policy and Research, University of California, Davis, Sacramento.
MD, MPH
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Anthony F. Jerant
From the Department of Family and Community Medicine and Center for Healthcare Policy and Research, University of California, Davis, Sacramento.
MD
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Peter Franks
From the Department of Family and Community Medicine and Center for Healthcare Policy and Research, University of California, Davis, Sacramento.
MD
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  • Article
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Article Figures & Data

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    Table 1. Characteristics of Medical Expenditure Panel Survey Respondents by Year 1 Hospitalization, 2000 to 2009*
    CharacteristicsHospitalizations in Year 1Overall (n = 50,978; 100%)
    None (n = 46,356; 91.4%)≥1 Elective (n = 2,584; 4.9%)≥1 Emergent (n = 2,515; 4.5%)
    Year 2 patient satisfaction quartile
        First (least satisfied)21.921.224.421.9
        Second26.827.527.426.9
        Third23.522.221.123.3
        Fourth (most satisfied)27.829.127.227.8
    Mean age (years)48.158.055.448.7
    Female sex56.560.756.856.7
    Race/ethnicity
        White75.678.674.875.7
        Hispanic9.27.08.79.1
        Black9.910.713.310.0
        Other5.43.83.25.2
    Education
        <High school5.37.510.85.6
        Some high school9.912.215.710.2
        High school graduate30.431.935.730.7
        Some college30.526.517.029.8
        College graduate30.526.517.029.8
    Household income (% FPL)
        <100%9.313.517.09.8
        100–124%3.45.37.73.7
        125–199%11.915.318.112.3
        200–399%30.229.528.830.1
        ≥400%45.136.428.444.1
    Urban MSA (vs. nonurban)82.277.279.781.9
    Region
        Northeast19.316.919.019.2
        Midwest23.225.123.623.3
        South35.839.439.936.2
        West21.718.517.421.4
    Insurance coverage
        Private insurance76.969.255.475.8
        Public14.727.338.116.1
        None8.43.56.48.1
    Has usual source of care85.191.191.585.6
    Chronic diseases (mean)†1.02.11.81.0
    PCS-12‡ (mean score)49.038.139.548.1
    MCS-12‡ (mean score)50.646.747.850.4
    Self-rated health
        Excellent22.811.16.521.7
        Very good35.523.418.734.4
        Good28.131.630.428.4
        Fair10.620.827.511.6
        Poor2.913.116.93.9
    Healthcare utilization
        Office visits, mean4.49.810.44.9
        Drug prescriptions, mean15.237.833.416.7
    • Data are percentages unless otherwise indicated.

    • ↵* Means and proportions are population-weighted.

    • ↵† Chronic diseases include diabetes, hypertension, coronary heart disease, myocardial infarction, cerebrovascular disease, asthma, emphysema, and arthritis.

    • ↵‡ Scale has a population mean of 50; higher scores indicate higher function.

    • FPL, federal poverty level; MCS-12, 12-item Short Form Mental Component Summary; MSA, metropolitan statistical area; PCS-12, 12-item Short Form Physical Component Summary.

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    Table 2. Year 1 Predictors of a Quartile Increase in Year 2 Satisfaction Among Medical Expenditure Panel Survey Respondents, 2000 to 2009 (N = 50,978)*
    Independent VariablesAdjusted OR (95% CI)*P Value
    ≥1 Elective hospitalizations1.21 (1.11–1.32)<.001
    ≥1 Emergent hospitalizations1.01 (0.91–1.12).87
    Age (per 10 years)1.13 (1.11–1.14)<.001
    Female sex1.05 (1.01–1.09).01
    Race/ethnicity
        White1.0 (ref)—
        Hispanic1.06 (0.99–1.14).09
        Black1.22 (1.15–1.31)<.001
        Other0.78 (0.71–0.86)<.001
    Education
        <High school1.0 (ref)—
        Some high school1.04 (0.92–1.14).46
        High school graduate1.01 (0.93–1.10).79
        Some college0.93 (0.85–1.01).10
        College graduate0.84 (0.77–0.92)<.001
    Household income (% FPL)
        <100%1.0 (ref)—
        100–124%1.02 (0.90,1.15).80
        125–199%0.95 (0.87–1.03).22
        200–399%0.93 (0.86–1.00).06
        ≥400%0.97 (0.89–1.06).56
    Urban MSA (vs. nonurban)0.95 (0.89–1.00).04
    Insurance coverage
        Private insurance1.0 (ref)—
        Public1.06 (1.00–1.13).06
        None0.79 (0.73–0.87)<.001
    Has usual source of care (vs. none)1.29 (1.20–1.39)<.001
    Chronic diseases (per disease)†1.02 (0.99–1.04).13
    PCS-12‡ (per 10-point increase)1.27 (1.24–1.30)<.001
    MCS-12‡ (per 10-point increase)1.39 (1.36–1.42)<.001
    Self-rated health
        Excellent1.0 (ref)—
        Very good0.75 (0.71–0.80)<.001
        Good0.67 (0.63–0.71)<.001
        Fair0.68 (0.62–0.74)<.001
        Poor0.86 (0.75–0.98).03
    Healthcare utilization
        Office visits (per visit)1.00 (1.00–1.00).21
        Drug prescriptions (per 10)1.04 (1.03–1.05)<.001
    • ↵* Ordinal logistic regression analyses predicting a quartile increase in year 2 satisfaction. Analyses also adjusted for U.S. region (Northeast, Midwest, South, and West) and Medical Expenditure Panel Survey panel year.

    • ↵† Chronic diseases include diabetes, hypertension, coronary heart disease, myocardial infarction, cerebrovascular disease, asthma, emphysema, and arthritis.

    • ↵‡ Scale has a population mean of 50; higher scores indicate higher function.

    • CI, confidence interval; FPL, federal poverty level; MCS-12, 12-item Short Form Mental Component Summary; MSA, metropolitan statistical Area; OR, odds ratio; PCS-12, 12-item Short Form Physical Component Summary.

    • View popup
    Table 3. Logistic Regression Analyses of Year 2 Satisfaction by Year 1 Elective and Emergent Hospitalizations among Medical Expenditure Panel Survey Respondents, 2000 to 2009 (N = 50,978)
    PredictorPatient in Highest Year 2 Satisfaction Quartile (vs. Lower 3 Quartiles)P Value
    Adjusted OR (95% CI)*Adjusted % (95% CI)*
    Elective hospitalizations in year 1
        01.0 (ref)27.8 (27.2–28.4)<.001
        ≥11.24 (1.11–1.39)32.1 (29.8–34.4)
    Emergent hospitalizations in year 1
        01.0 (ref)28.0 (27.4–28.6).49
        ≥11.04 (0.93–1.17)28.8 (26.5–31.1)
    • ↵* Odds ratios (ORs) and percentages are adjusted for patient age, sex, education, household income, insurance status, usual source of care, race/ethnicity, geographic region, urban residence, Medical Expenditure Panel Survey panel year, the number of chronic diseases, 12-item Short Form Physical and Mental Component Summary scores, self-rated health, number of office visits, and number of drug prescriptions.

    • CI, confidence interval.

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The Journal of the American Board of Family     Medicine: 27 (2)
The Journal of the American Board of Family Medicine
Vol. 27, Issue 2
March-April 2014
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Influence of Elective versus Emergent Hospital Admission on Patient Satisfaction
Joshua J. Fenton, Anthony F. Jerant, Peter Franks
The Journal of the American Board of Family Medicine Mar 2014, 27 (2) 249-257; DOI: 10.3122/jabfm.2014.02.130177

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Influence of Elective versus Emergent Hospital Admission on Patient Satisfaction
Joshua J. Fenton, Anthony F. Jerant, Peter Franks
The Journal of the American Board of Family Medicine Mar 2014, 27 (2) 249-257; DOI: 10.3122/jabfm.2014.02.130177
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